Paying utility bills shouldn’t be complicated—and thanks to Lafayette Utilities System (LUS), it isn’t. Whether you’re a long-time Lafayette resident or a new customer, understanding your LUS bill pay options can save time, reduce stress, and help you avoid service interruptions.
This article breaks down everything you need to know about LUS bill payment—methods, features, benefits, and answers to common customer questions.
What Is LUS?
LUS (Lafayette Utilities System) is a publicly owned utility service in Lafayette, Louisiana. It provides residents and businesses with:
- Electricity
- Water
- Wastewater
- Telecommunications (via LUS Fiber)
As a community-owned utility, LUS operates to serve its customers—not shareholders—which often means more affordable rates and better customer service.
LUS Bill Pay Options: How to Pay Your Bill
LUS offers a variety of bill payment methods to make the process fast and convenient for everyone. Here’s a breakdown of your options:
1. Online Payment (via My Account Portal)
LUS offers a secure online portal where customers can:
- View bills
- Set up recurring payments
- Pay using credit/debit cards or bank accounts
Visit https://www.lus.org and click on “My Account” to log in or create an account.
2. Pay by Phone
Call the LUS automated system to pay your bill 24/7.
Phone Number: 1-337-291-8280
Use your LUS account number and payment method (credit/debit or bank account) for quick access.
3. In-Person Payment
Prefer paying the traditional way? LUS has customer service centers where you can pay by:
- Cash
- Check
- Money order
- Debit or credit card
Location: 1314 Walker Road, Lafayette, LA
4. Payment Kiosks
LUS has kiosks at various locations around Lafayette where you can pay your bill 24/7. These accept cash and cards, and you don’t need to log in.
5. Mail Payment
Send your check or money order to the address printed on your bill. Allow 5–7 business days for delivery.
Mailing Address:
Lafayette Utilities System
P.O. Box 4024
Lafayette, LA 70502
Benefits of Online LUS Bill Pay
- 24/7 access – Pay whenever it’s convenient
- AutoPay – Avoid late fees by setting up automatic payments
- E-Billing – Go paperless and get email notifications
- Payment history – Track all your past payments easily
Tips for Managing Your LUS Account
- Always keep your account number handy—it’s essential for all payment methods.
- Sign up for notifications to receive alerts for bill due dates, outages, and important updates.
- If you’re struggling to pay, ask about payment assistance programs—help may be available based on income or emergency need.
LUS Bill Pay – FAQs
Q1: How do I register for LUS online bill pay?
A: Go to www.lus.org, click on “My Account,” then “Register.” You’ll need your account number, service address, and an email address to create your account.
Q2: Can I set up AutoPay with LUS?
A: Yes! Once logged in to your account, you can enroll in AutoPay using a credit/debit card or checking account. This ensures your bills are paid automatically each month.
Q3: What if I miss my payment due date?
A: Late payments may incur a fee, and prolonged non-payment can result in disconnection. If you’re having trouble paying, contact LUS customer service to arrange a payment plan.
Q4: Is there a fee for online or phone payments?
A: LUS does not charge a fee for online or phone payments made directly through their system. However, using third-party payment services may incur fees—so always use the official LUS channels.
Q5: How do I report a payment issue?
A: Call LUS customer service at 337-291-8280 during business hours. Be sure to have your payment receipt or confirmation number ready.
Q6: Does LUS offer paperless billing?
A: Yes. After logging in to your online account, you can choose to receive e-bills instead of paper bills. It’s faster, environmentally friendly, and more secure.
Q7: Can I pay someone else’s LUS bill?
A: Yes, as long as you have their account number and service address. This is commonly done to help family or friends.
Q8: What happens if I make a duplicate payment?
A: LUS will usually apply the credit to your next bill. If you’d prefer a refund, contact customer service to request one.
Final Thoughts
Paying your LUS bill is easier than ever with multiple convenient methods tailored to fit your lifestyle. Whether you prefer digital convenience or in-person interaction, Lafayette Utilities System ensures every customer has access to secure, user-friendly bill pay options.
Take a few minutes to set up your online account, enroll in paperless billing, or explore AutoPay—and enjoy the peace of mind that comes with knowing your utilities are taken care of.